Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel a paid TripBiller subscription or service, what happens to your account afterwards, and when a payment can be refunded. It forms part of our Terms & Conditions. Current plan prices are listed on our Pricing page.

1. Free Trial

• New accounts get a 14-day free trial of the platform.
• No payment card is required to start the trial, and nothing is charged when it ends.
• A paid subscription starts only when you select a plan and complete payment.

2. How to Cancel

You can cancel your subscription renewal at any time by either:

• using the plan / subscription settings inside your TripBiller account, or
• emailing tripbiller@gmail.com from your registered email address with your company name and account details.

We will confirm your cancellation in writing. Cancelling stops future renewals; it does not delete your account or data and does not shorten the period you have already paid for.

3. Monthly Plans

• You may cancel at any time. Your access continues until the end of the current paid month.
• No further monthly charges are made after cancellation.
• Fees for the month already started are not refunded, in full or in part.

4. Yearly Plans

• You may cancel at any time. Renewal stops and access continues until the end of the paid year.
• If you cancel and request a refund within 14 days of the payment date, we will refund the unused portion of the yearly fee on a pro-rata basis.
• After 14 days from payment, yearly fees are non-refundable.

5. Plan Changes & Fleet Size

• Upgrades take effect immediately and are charged pro-rata for the rest of the billing period.
• Downgrades and vehicle reductions take effect from the next billing period and are not refunded for the current period.
• If you are billed for more active vehicles than were enabled in your account, the difference will be credited or refunded once verified.

6. Access & Data After Cancellation

You retain full access until the paid period ends. After that, your account may be moved to a restricted or read-only state. We recommend exporting your trips, invoices, ledgers and reports before your subscription ends. Requests to permanently delete your data are handled separately under our Privacy Policy.

7. Duplicate, Failed & Incorrect Payments

• Duplicate payments: if you are charged twice for the same period, the extra payment is refunded in full once both transactions are confirmed by the payment gateway.
• Failed or pending transactions: if money is debited but the payment fails, it is normally reversed automatically by your bank or the gateway within 5–7 working days. If it is not, share the transaction reference with us and we will help trace it.
• Charges after cancellation: any renewal charged after a confirmed cancellation is refunded in full.

8. Website Design & Other Services

Website design (delivered by our design partner VogueZeal Technologies), data migration, integration setup and other one-time services are scoped and priced in a separate quote. Unless that quote says otherwise:

• an advance is payable before work begins;
• you may cancel before work starts for a full refund of the advance;
• once work has started, the advance and any milestones already delivered are non-refundable;
• third-party costs paid on your behalf (such as domains, hosting or paid integrations) are non-refundable.

9. Non-Refundable Items

Except where required by law or stated above, the following are not refunded:

• the current month of a monthly plan;
• yearly plans after the 14-day refund window;
• any period during which the Service was available and used;
• accounts suspended or terminated for breach of our Terms & Conditions.

10. Refund Method & Timeline

Approved refunds are made to the original payment method. We aim to initiate refunds within 7 working days of approval; your bank may take an additional 5–10 working days to credit the amount. GST on refunded amounts is adjusted in line with applicable tax invoicing rules, and a credit note is issued where required.

11. Billing Issues

If you believe you have been billed incorrectly, email us within 30 days of the charge with your invoice number, payment reference and a short description of the issue. Never share card numbers, CVV, OTPs or passwords with us. Verified billing errors will be corrected or refunded.

12. Changes to This Policy

We may update this policy from time to time. Changes apply to payments made after the "Last updated" date above and do not affect refunds already requested.

13. Contact Us

For cancellation or refund requests, please use the subject line "Cancellation request" or "Refund request":

• Email: tripbiller@gmail.com
• Phone: 9891 224455
• Address: FF-10, Spanish Court, Bajghera Rd, Sector 2, Palam Vihar, Gurugram, Haryana 122017